We collect and use Personal Information to provide you with the product or service you have requested. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, email, and phone number are provided as part of the request process.
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.
Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you.
Handling Customer Complaints and Suggestions
When you visit the Kitchener Scale website, we use Google Analytics to obtain information from you about the browser and type of computer you are using, the website that referred you to us, the pages you request, and the date and time of those requests. We use this information on an aggregate basis (in other words, the personal information of the individual is pooled into a group of information such that the personal information cannot be identified with an individual) to generate statistics and measure site activity to improve the usefulness of our site.